Most of our products are in stock at all times and take 3-5 business days to arrive for most major metropolitan residential areas. If you are in a very remote areas that traditional shipping and freight companies do not frequent, and we are unable to obtain a fair quote, we reserve the right to refund your order in full or give you the option to pay for the extra shipping to receive the order.
Residential and rural delivery are not the same and Duralawn reserves the right to delay shipping or have customer pick up at depot is the customer does not disclose that delivery location is rural. "Residential" is defined as shipments delivered to private residences, apartments, camps, churches, convents, country clubs, estates, golf courses, farms, marinas, military bases, mini-storage warehouses, non-commercial locations; nursing homes, prisons, rectory or schools, yacht clubs and other such locations. Facilities that have security gates or require special shipping instructions per the contracted carriers, including but not limited to hospitals, prisons and military bases, might require additional charges if required by the freight companies.
Please take the time to inspect your shipment upon arrival. Should an item arrived damaged in shipping, please do not accept the damaged item without filing a claim with the shipping company, as we are unable to make a claim on your behalf after the delivery is signed for. Any claims for missing items must be filed with Duralawn within 10 business days of receiving your order. If they are not unfortunately we will be unable to replace the items on warranty. If a claim is not filed and noted on the Bill of lading at the time of delivery for the missing items we will not be able to replace the items free of charge.
Our standard delivery time for most items is 3 to 5 business days from the time your payment clears AND your item is processed. There are some items that may take longer to arrive and any modified or custom items may take longer as well. Shipments may be delayed from time to time due to extreme weather conditions or other issues beyond our control.